When accessing the permission and health form for the first time, where possible you should always follow the unique link provided. Then you will be asked to supply the surname of the participant and to confirm you are not a robot.
The most common issue here is participants full name is provided rather than just their last name. Please check how you are entering your name to ensure this is correct.
If you are entering just the participant’s surname, then please ensure it is entered exactly. Participants with hyphenated names should try and ensure the formatting matches the name in the email. On some occasions the surname is spelt incorrectly. Where this happens, the participant’s leader will need to be contacted to change the name. The organisers of the event cannot change the participants surname, so do not reply to the email.
If you are still struggling, contact the participant’s leader to check the surname and spelling.